Are your gifts handmade?

Yes — every piece is designed and handmade to order in the UK.

Where are your products made?

All of our gifts are lovingly handmade in the UK.

Will my personalisation appear exactly as I enter it?

Yes — we craft your personalisation exactly as typed, so please double-check spelling and capitalisation before ordering.

When will my order arrive?

Each item is made to order. Your estimated delivery dates are shown on the product page, and we always make yours with care.

Can I order for a specific date or occasion?

Absolutely — check the delivery estimate on the product page and order in good time so it arrives for your special day.

Can I return a personalised item?

Yes, within 30 days. Because personalised pieces are made specially for you we can’t take one back simply because you’ve changed your mind, but if something’s wrong, it arrives damaged, or we’ve made a mistake, message us and we’ll put it right or remake it free.