Frequently asked questions
Answers to the questions we are asked most. If yours is not here, email amy@iheartcrafts.co.uk.
Christmas and delivery
When is the last order date for Christmas?
For UK delivery before Christmas, order by Monday 14 December with Standard delivery, or by Friday 18 December with Express delivery. If you need something later than that, please email amy@iheartcrafts.co.uk before ordering and we’ll do our best to help.
How long will my order take?
Everything is made to order and dispatched within 2 to 5 working days. UK delivery usually takes a further 2 to 3 working days after posting.
How much is UK delivery?
UK delivery is free on orders of £20 or more. Below that, Standard delivery starts at £3.49 and Express at £6.95, depending on weight.
Do you deliver outside the UK?
Yes, delivery to Ireland is £9.99 and to the rest of the world £15. International orders usually take 2 to 6 weeks to arrive, depending on the destination and customs.
Personalisation and custom orders
How do I add a name or message?
Type it in the personalisation box on the product page before adding the item to your basket. We make it exactly as typed, so please check the spelling and capital letters.
Do you take custom orders?
Yes, we love a custom order. Email amy@iheartcrafts.co.uk with your idea and we’ll talk it through with you.
Our products
What are your products made from?
Most pieces are laser cut and engraved from wood, including oak, or from acrylic, including gold and silver mirror acrylic. We also make slate coasters, wooden boards and printed cards.
Who makes your products?
Every item is made to order in Glasgow, Scotland, with Amy overseeing every piece from design to packing. Amy has run I Heart Crafts since 2014.
Are you a trusted shop?
I Heart Crafts is rated 4.9 out of 5 and has delivered to over 5,000 happy customers across the UK. You can read customer reviews on every product page.
Offers and gift wrapping
Do you have a multi-buy offer on Christmas decorations?
Until 24 December, save 10% when you buy 2 Christmas tree decorations, 15% on 3, or 20% on 4 or more. Mix any designs you like, and the discount is applied automatically in your basket (decoration sets are not included).
Do you offer gift wrapping?
Christmas decorations can be wrapped in an organza bag (50p), a white gift box (£1.50) or a box with ribbon (£2), chosen on the product page. Wedding envelopes and horseshoes have a gift box (£2) or box with ribbon (£3) option.
Do you have a discount code?
Join our mailing list and get 10% off your first order.
Returns and problems
Can I return something if I change my mind?
Items that aren’t personalised can be returned within 30 days of delivery if they’re unused and in their original packaging, and you pay the return postage. Personalised items are made just for you, so they can’t be returned for a change of mind.
Can I return a personalised item?
Personalised items can only be returned if they arrive damaged or we’ve made them incorrectly, for example with the wrong name. If that happens, email amy@iheartcrafts.co.uk and we’ll put it right and cover the return postage.
What if my order arrives damaged or wrong?
Email a photo and your order number to amy@iheartcrafts.co.uk as soon as it arrives. We’ll put it right and cover any return postage.
How do I start a return?
Email amy@iheartcrafts.co.uk with your order number before sending anything back, and we’ll tell you where to send it. Items sent back without contacting us first can’t be accepted.
My order hasn’t arrived. What should I do?
Email amy@iheartcrafts.co.uk with your order number and we’ll check where it is. UK orders usually arrive 2 to 3 working days after they’re posted.
Contact
How can I contact you?
Email amy@iheartcrafts.co.uk or use the form on our contact page at iheartcrafts.co.uk/pages/contact-us. Email is the best way to reach us.